If you've rented the Reflecta Super 8 Scanner, it may happen that the "capture" button is locked, so that you can not start the recording.
Basically: In the vast majority of cases, the "capture" button is not unlocked immediately, so you have to use the arrow keys located on the device to skip back and forth in order to help the device to find the correct frame. Try to repeat this process several times until the button is unlocked.
If this method doesn't help to resolve the issue, please proceed as follows:
Make sure that the movie you are using is a Super 8 movie. Normal 8 movies can not be scanned with the Super 8 Scanner. These can be inserted into the device, but scanning is not possible. You can look up the differences between the types of films here.
Even if your movie is a Super 8 movie, go ahead and try to put in another Super 8 movie.
Depending on what kind of brightness the scene of the first movie had, the scanner may have difficulties with the recording, so putting in another one could help with that.
If this did not work either, it is likely that some dust has been deposited on the perforation sensor. Try to clean the dust off by following the next steps:
Close the software, turn off the device and remove the cables from the device.
Slide the gray slider on the right side of the unit up to pop open the lightbox (see fig. 1).
fig.1: front view of the Super Scanner, grey slider is marked
If you take a look at the device from the side, you will see a larger hole in which the camera is installed and above the camera hole in which the sensor for detecting the perforation is located (Figure 2).
fig. 2: side view
Dust will most likely be in the smaller upper hole where the perforation sensor is installed.
Sometimes there is also some dust on the camera. Therefore you should blow air into both holes. You can do this manually, with a straw or a bellows. Never take compressed air spray out of a can. This step must be repeated several times.
Uninstall the software that you have on your computer and reinstall it. In any case, only use the software that you can download from our download page. Then restart the computer.
Turn on the scanner, wait until it is fully powered up, and then connect the scanner to the computer.
Open the software and create a new project. First, recalibrate the scanner. If there is an error message when calibrating, there is probably still dust on the sensor, so you should go back to step 6 and repeat the previous steps. If there is no error message, go to step 10.
Insert a movie (preferably one that you've already been able to successfully scan) and then check to see if the capture button is unlocked. Depending on that you have to push the film a little further into the device several times with the arrow keys. If the button is still locked go back to step 6. If the button is in fact unlocked, take a test recording. Then you can continue to scan as normal.
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