​How to remove slides from the DigitDia 6000 or DigitDia 7000 that have fallen into the slide scanner

​Important: Only open a device rented from us if you have received a written confirmation from us. If you use this manual for a device that you have purchased, use is at your own risk.


It can happen occasionally that a slide gets stuck in the device or even falls into it. This is especially true for very thin slides, e.g. if there are multiple slides in a tray, or if the slide frames are not closed properly, open during scanning and parts of the frame fall into the unit. You can avoid this by checking your magazines before scanning. However, if a slide or other small parts have fallen into the device, stop scanning immediately and switch off the Reflecta DigitDia 6000 or the Digita Dia 7000 Slide Scanner immediately. Rescanning after a slide has fallen into the device can seriously damage the scanner. Never try to remove the slide yourself with tweezers, your hands or similar items as this will damage sensitive components. If you have rented a device from us, please contact us first (for example by e-mail or telephone) and have the opening confirmed in writing. Then you can do the following

Step 1: Remove your slide magazine from the magazine slot, remove all cables from the device, and flip the scanner over so that you can see the bottom of the slide scanner (see fig. 1). Please place the slide scanner on a cloth or blanket.

​Step 2: Remove the warranty seal, which is labeled "# 1" in Figure 1. Please note that with purchased devices the manufacturer could limit your possibly existing guarantee. With our rental equipment you are not affected by this, if you have obtained our written confirmation in advance.

fig.1: bottom of the device, screws to be loosened are marked

Step 3: Take a phillips screwdriver (fig. 2) and use it to remove the screws labeled # 1 to # 4 in ill. 1 and set them aside. Screws # 1 through # 3 are in a hole while screw # 4 is just next to the off switch.

fig. 2: suitable srewdriver

​Step 4: Turn the slide scanner back to the correct side and press the dark green eject button on the top of the scanner so that the black slide holder extends upwards (fig. 3).

fig. 3: slide scanner with raised slide holder, marked is the green eject button

​Step 5:
Now you can carefully remove the gray cover, with "DigitDia 6000" or "DigitDia 7000 Magazine Scanner" Inscription (fig. 3), slightly pulling to the side and upwards.

​fig. 4: opended device

Step 6:
Carefully remove the slide from the scanner. Avoid contact with all electronic components. Never use tweezers or similar items to remove the slide. Afterwards check whether further slides or parts of a slide have not fallen into the device and remove them as well.

Step 7:
Put the gray cover back on the slide scanner. The black single feed (fig. 3) must be extended upwards.

Step 8:
Once the gray cover is properly seated, retract the black feeder and turn the slide scanner over so that you can see the bottom of the scanner (fig. 1).

Step 9:
​Put the four screws that you've removed back in and tighten them.

Step 10: Now you can use the slide scanner again in normal operation. But please, run two test scans before you do so to make sure that there are no damages inside the slide scanner.